Terms & Conditions
Standard terms of commercial engagement for laboratory, on-field, and doorstep calibration services.
1. Scope of Engagement & Services
Sucali Lab Pvt. Ltd. Metrology TermsThese Terms and Conditions govern all calibration, verification, testing, and metrology consultancy services provided by Sucali Lab Pvt. Ltd. ("the Company") to the customer ("the Client").
Services encompass multi-discipline calibration across Thermal, Pressure, Vacuum, Electro-Technical, Mechanical, Infrared, Humidity, and Mass parameters, delivered via our central laboratory at Bharuch, on-field mobile calibration units at client premises, or through our dedicated doorstep pick and drop service.
2. Metrology Standards & Traceability
ISO/IEC 17025 & National Benchmarks- Measurement Traceability: All master calibrators and working reference standards utilized by the Laboratory maintain an unbroken chain of calibrations traceable directly to national benchmarks maintained by the National Physical Laboratory (NPL, New Delhi) or international equivalents.
- Expanded Measurement Uncertainty: Reported measurement uncertainties on calibration certificates are evaluated in accordance with the *Guide to the Expression of Uncertainty in Measurement (GUM)* with a coverage factor of \(k=2\), corresponding to a confidence level of approximately 95%.
- Environmental Controls: In-lab calibrations are performed in thermally stabilized environments maintained at 20 °C ± 1 °C with relative humidity controlled below 50% unless otherwise specified in standard operating procedures.
3. Client Responsibilities & Instrument Handover
Safety & Operational IntegrityDecontamination Declaration
Instruments exposed to hazardous, corrosive, or toxic media (chemical, petrochemical, or bio-pharma lines) must be thoroughly neutralized and certified clean prior to handover.
Functional Condition
Instruments tendered for calibration must be in working physical condition. Any pre-existing mechanical, sensor, or electronic faults must be clearly disclosed on the job card.
Specific Calibration Points
Where specific operating points are required by the Client's quality audit team, such points must be provided in writing prior to calibration commencement.
4. Doorstep Logistics & Turnaround Times
Safe Transit & Delivery CommitmentsSafe Transit Protocol: Our doorstep pickup and drop service utilizes custom shock-isolated, cushioned transport cases to prevent mechanical vibration and pointer dislocation during transit. A detailed Gate Pass / Equipment Custody Receipt is executed upon pickup and return.
Standard Turnaround: Routine laboratory calibration is executed within 48 to 72 business hours from receipt of equipment at our Bharuch laboratory facility.
Emergency 24/7 Priority: For critical plant shutdowns or breakdown emergencies, an expedited fast-track queue is available with continuous overnight testing upon prior notification to our calibration desk.
5. Certificates, Calibration Stickers & Liability
Legal & Warranty Boundaries- Calibration Certificate & Stickers: Upon completion, a serialized Calibration Certificate and tamper-evident calibration label are affixed to each instrument. The certificate reflects measurements obtained under observed conditions at the time of calibration.
- Recalibration Intervals: Per ISO/IEC 17025 standards, recalibration intervals are the sole responsibility of the instrument user based on operating frequency, environmental drift, and internal quality policies, unless explicitly contracted.
- Limitation of Liability: Sucali Lab Pvt. Ltd.'s maximum aggregate liability arising out of any calibration defect or certificate error shall be strictly limited to the re-calibration of the affected instrument or refund of the specific calibration fee paid. Under no circumstances shall the Laboratory be liable for consequential, incidental, plant downtime, or production loss damages.
6. Billing, GST Compliance & Jurisdiction
Commercial & Legal Framework24ABACS9754R1ZI with SAC code 998346 (Technical Testing and Analysis Services).